Shipping Policies
Our goal is to ship orders within 24 to 48 hours on weekdays. Weekend orders will be fulfilled on the following Monday or Tuesday. PapertreyInk.com ships from Ohio.
FREE Shipping
We currently offer FREE shipping for those customers who purchase $80 or more and reside within the continental United States (excluding Alaska). If you qualify for FREE shipping, please be aware that the shipping method may change based upon the weight of your package.
Alaska, Hawaii and Puerto Rico - Receive FREE shipping on orders of $100 or more.
If you do not have mail delivery to your home, please be sure to supply BOTH addresses (one for USPS and one for UPS) when checking out. This will eliminate the need to contact you in order to obtain the correct address for the shipping method used. This will also ensure your package is shipped within 24-48 hours.
My Timeless Templates and Gift Certificates do not count towards FREE shipping.
We reserve the right to ship your package using the least expensive method. At this time all packages are shipped via the United States Postal Service, UPS Ground or UPS SurePost.
Shipping Expectations During Release Time
Please be aware that Papertrey Ink releases new products on the 15th of every month. During that time (15th - 25th) you may experience a shipping delay of 2-7 business days.
If you order before the 15th or after the 25th your order will ship within 24-48 hours during weekdays. If you order during the weekend, your order will be fulfilled on the following Monday or Tuesday.
Lost or Stolen Packages
Papertrey Ink is not responsible for packages that have been lost or stolen. Please be sure that orders are shipped to a secure location where they will not be lost or stolen.
