International Returns
- We accept returns on all products up to 60 days from delivery date (please see instructions below for all cardstock returns). The item/items must be unopened and in the original packaging as well as unopened and in the original box. To ensure proper credit, please include a copy of the invoice. Returns may take up to 14 days to be processed. If you should wish to return an item for any reason, please contact us at support@papertreyink.zohodesk.com, the Customer Service Staff will give you the address for your order or partial order. Please note: For returned orders of $1,000 or more, you will be subject to a 10% restocking fee as well as the full shipping charge.
- The Customer is responsible for return shipping on returns, except when defective or mis-shipped products are sent (see below). We recommend you insure the package and keep the shipping receipt on hand until credit is issued. Refunds will be issued upon return of the product in good condition and should appear on your credit card statement within 7 to 14 days. Please be aware that if you return an item which makes your order total fall below the FREE shipping amount, shipping charges will be added and the remaining balance will be credited to your account.
- If damaged, defective or mis-shipped items are received, please contact us at support@papertreyink.zohodesk.com for detailed instructions on returning the respective items. Generally, all items can be returned via the equivalent of First Class Mail. In the case of defective items, there is no need to over-package them. A regular A2 or #10 envelope would be appropriate. Once the item is received, we will either issue a credit for it or send a replacement. At that time, the credit for return shipping is applied to the payment method you used to place the order. Please see the table below for approximate shipping refunds based on Rate Group and weight.
| Weight | Canada Rate Group 1 |
Mexico Rate Group 2 |
Eastern Asia, Europe & Australia International Rate Group 3-5 |
Western Asia, Africa, Latin Am., Caribbean & New Zealand International Rate Group 6-9 |
|---|---|---|---|---|
| 1 oz | $.80 | $.80 | $.98 | $.98 |
| 2 oz | $1.08 | $1.36 | $1.82 | $1.76 |
| 3 oz | $1.36 | $1.92 | $2.66 | $2.54 |
| 3.5 oz | $1.64 | $2.48 | $3.50 | $3.32 |
