General Policies
Items Sent in Error
If you received an item in error, please contact customer service as soon as possible for return/exchange instructions. In most cases, you
will be asked to return the incorrect item. Once the item is received, the corrected item will be shipped to you and a credit for return
postage will be credited to you via the same method used to purchase the item.
Please be aware that it may take up to 14 days after receipt of the incorrect item for the corrected item to be shipped to you. If the
product is needed urgently, we recommend that you purchase it via our website for faster shipping. We will waive the shipping fee for that
item and give you a credit for the incorrect item once it is received. Please contact Customer Service at
support@papertreyink.zohodesk.com if you place an order for the correct item so that they can instruct you on how to ensure you receive
FREE shipping for the item. Customer Service will also be able to answer any additional questions you may have.
Missing Items
If items are missing from your order, please be sure to contact Customer Service within 30 days of receiving your package to report the
missing item/items. If your email is received after 30 days of receiving your order, we will not be able to replace the missing item/items.
Please contact Customer Service at support@papertreyink.zohodesk.com if you have any questions. Missing item requests will be
processed within 14 days. There may be a delay if further investigation is needed or the product is not in stock at time of request.
Order Changes
Please be aware that we are unable to make order changes. Once your order is placed we will not be able to add or remove any items.
Therefore, we urge you to check your order for accuracy before final submission.
Order Cancellations
Please be aware that we are unable to cancel orders once they have been placed. If you decide you no longer want the order that you
placed, it may be returned per our Return Policy above.
Back Ordering Items
We are no longer offering the option to backorder. This allows us to expedite the shipping of each and every order which means you will
receive your package much quicker! That's a good thing!
Out of Stock Items
If you try to add an item to your cart and you receive a message that says "The (item you tried to add to your cart) is not currently
available", it means that the item is out of stock.
- Please keep in mind that we do not offer the option to backorder under any circumstances. Therefore, if something is out of stock we do not ship it for FREE when it is back in stock.
Customer Service Hours: Monday - Friday from 8:00AM to 4:00 PM ET.
