There has been much discussion in the past as to the quality control issues we have had in regards
to our ink. There have been various issues, different with each customer. In the end we were left
with a product that was not meeting our expectations and dedication to quality 100%, all the time.
Our current manufacturer has not been able to improve the formula into something that we can
unequivocally have confidence in, so after some difficult decision making, we have decided to
discontinue the entire current line of Papertrey's exclusive inks, with just a few exceptions.
Fresh Snow
Vintage Cream
Tea Dye Duo
Other than these three colors, the rest of the Papertrey ink collection will be discontinued.
This decision was very difficult to come by. This is a big change that effects everyone. But after
much deliberation, we have decided that it is best for everyone if we start with a new slate, a new
manufacturer and a new product that we can all be confident in. We don't want to continue to sell
you a product that we have seen as unstable in the past. With some people attaining fabulous
results and others not. And we certainly don't want you to invest in anything in the future that's the
same way. This is just one of the reasons why we feel it is finally time for a change.
We have found a new manufacturer that has given us new hope, has renewed our confidence. And
let me tell you, there are big things underway for our ink. A fresh start in a big way. We found
someone that looks at ink in a fresh new way, giving us the opportunity to bring you something
bigger and better than ever.
What does this mean for me, the customer?
The decision to discontinue the current line of ink was difficult, but necessary. It was a decision we
just reached recently, so unfortunately we were not able to prepare you for this change with as
much notice as we would have liked. On that note, we will not be gaining any additional inventory
for any of the inks or refills that are currently out of stock. We don't see it as a wise decision to
invest more into a product that is as unstable as these inks have proven to be. And we definitely
don't want to provide you with a product that might possibly not meet your expectations.
What if I still want an ink pad or refill in your current formula?
As of tonight, June 14th, at midnight EST, what we have left of available stock in the
current inks and refills will be all that's available until it's gone. Any ink purchased after
this time tonight will NOT be able to be refunded or exchanged. This disclaimer will be
placed at the top of the ink page as a reminder as well.
When can we expect to see the new formula?
The new ink is currently in the process of being thoroughly developed and tested. We are currently
anticipating a possible October 15th release. This is a tentative date and we will definitely keep you
updated as the time nears. We have not yet established how many of the inks we will be able to
release per month, but we will try to have them all become available as soon as possible.
If you have any additional questions regarding this change, please be sure to stop by the Ask the
Papertrey Team forum or email Customer service and we will be more than happy to address your
concerns.
|
