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Your satisfaction is important to us. Papertrey Ink offers the finest quality stamps, cards,
stationery, papers and other various items. We want you to be satisfied with every item you
purchase from PapertreyInk.com.
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We accept returns on all products up to 60 days from delivery date (please see
instructions below for all cardstock returns). The item/items must be unopened and in
the original packaging as well as unopened and in the original box. To ensure proper
credit, please include a copy of the invoice. If you should wish to return an item for
any reason, please contact us at customerservice@papertreyink.com, the
Customer Service Staff will give you the address for your order or partial order.
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The Customer is responsible for return shipping and insurance on returns, except
when defective or mis-shipped products are sent. We recommend you insure the
package and keep the shipping receipt on hand until credit is issued. Refunds will be
issued upon return of the product in good condition and should appear on your
credit card statement within 7 to 14 days. Please be aware that if you return an item
which makes your order total fall below the FREE shipping amount, shipping charges
will be added and the remaining balance will be credited to your account.
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Cardstock Returns
Although we strive to package every order so that damage does not occur, there
may be some instances where items do get damaged. This generally happens due
to USPS and UPS mishandling. We do our very best to compensate for this issue,
however it is sometimes unavoidable. Please be sure to check over all cardstock
and related items before opening the package. If you notice that it has been
damaged please contact Customer Service at customerservice@papertreyink.com
and the Customer Service staff will instruct you on how to proceed. All issues will be
handled on a case by case basis.
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Stamp Set Returns
If you would like to return a stamp set for any reason, feel free to send it back to us
as long as it is unopened and in its original packaging. All returned stamp sets must
be received in sellable condition. If the stamp set arrives damaged, please be aware
that a fee of $2.50 will be assessed for repackaging. ***We strongly recommend
using a box for all stamp set returns. Please contact Customer Service at
customerservice@papertreyink.com if you have any questions.
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Exchanges
If you ordered an item in error or prefer a different product than the one you have
received, we ask that you place a separate order for the items that you do want and
return the unwanted merchandise for credit. Please contact Customer Service at
customerservice@papertreyink.com if you have any questions.
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